Privacy Policy

Personal Data We Collect and Use

When you use the Internet, your computer may transmit certain information to the servers that host the websites you visit.  The information may include the type of Internet browser you are using, the type of computer operating system you are using, your Internet Portal (IP) address, the pages you visited on our websites, and how you arrived at our websites.  When you visit our websites, we collect this information, and we use this information to create a better user experience, to identify areas for improvement on our websites, to enhance the security of our systems, and to provide information on our special offers and promotions.Cookies and Other Internet TechnologiesWhen you visit our website, we may assign your computer one or more “cookies”. By accessing our website, you agree that we can place cookies on your device.What Are Cookies?: A “cookie” is a small text file that a website can place on your computer to store your preferences.  Cookies are not personally identifiable by themselves, but they can be linked to personal data you provide to us.How We Use Cookies: We may use cookies so that we can improve your online experience, including to detect your browser’s capabilities, to track ads we display to you, to store login and purchase information of your choice, to present advertising and other content on our website that is tailored to your web preferences and usage patterns, and to generate statistics on website usage. How We Use Internet Technologies: In addition to cookies, we may also use other internet technologies such as web beacons, pixel tags and other similar technologies to deliver or communicate with cookies and track your use of our website.  We also may include web beacons in e-mail messages or newsletters to determine whether messages have been opened and acted upon, and how.  The information we obtain in this manner enables us to customize the services we offer and measure the overall effectiveness of our online content, advertising campaigns, and the products and services we offer through our website.  By accessing our website and agreeing to receive our e-mail messages or newsletters, you agree that we can use other internet technologies such as those mentioned above on your device.Your Control of Our use of Cookies: You have many choices on how to manage cookies on your device.  Most web browsers allow some control of cookies through your browser settings.  Generally, you may block or delete cookies from your system, or set your browser to prevent cookies from being placed on your devices If you do this, however, you may have to manually adjust preferences every time you visit our websites and it may not be possible to use the full functionality of our websites.  To learn more about your ability to manage cookies, please consult the privacy features in your browser.  Alternatively, you may opt out of cookies and advertising related to the same by visiting the Network Advertising Initiative opt-out page:  How Third Parties Use Cookies and Other Internet Technologies: Our website may allow third parties to download cookies onto your device.  Third parties, such as analytics firms and business partners (including Google) may use cookies and other technologies (including Google Analytics) to collect information about your online activities while you are on our website.  This information may be used to measure usage of our website and personalise advertising content on our website.  We do not have access to or control over cookies or other features these third parties may use, and the information practices of these third parties are not covered by this Privacy Policy.  Please refer to the privacy policies of those third parties to better understand their activities and practices.Google Analytics: We use features of Google Analytics in accordance with the How We Use Cookies section.  According to its own policy, Google does not collect any personal data using Google Analytics.  Nevertheless, if you do not want to use the remarketing feature from Google, you can disable it by changing the appropriate settings at Personal DataWe may collect certain types of personal data. As used in this Policy, “personal data” means data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which the organisation (in this case NOX-Dine in the Dark and all the third parties of relevance mentioned in this Privacy Policy) has or is likely to have access.  Personal data includes, among other things, your: name; street or mailing address; telephone number(s); email addresses; date of birth; gender; nationality, NRIC number; CCTV videos, photographs, images, and reservation information, purchases of products and services; payment information; credit card information; marketing preferences; preferred communication methods; reviews and opinions about NOX – Dine in the Dark. We may collect additional personal data about you that you knowingly and voluntarily provide in connection with certain activities at or transactions with NOX or our website, such as participation in certain meetings and events, participation in social media offerings, promotions or rewards vie third party mobile applications, applications for employment, and liability claims. The additional information that we collect depends on the nature of the activity or transaction or how you are interacting with our website.We may also collect information that is not personally identifiable by themselves, but can be linked to personal data you provide to us. Such information includes the type of Internet browser you are using, your device MAC address, the pages you visited on our websites, how you arrived at our websites (i.e., through a search engine or a referring website), etc. Situations where we collect your information:When you reserve a table, we may collect your name, title, date of birth, phone number and email address.When you inform us of your application for credit extension, we may collect your credit information including your name, mailing address, email address, phone number, date of birth, credit score, employment information, financial information, including bank account and bank rating information, supporting your eligibility to receive credit, other lines of casino credit in your name, and other information you provide to us to assist us in making a determination concerning extending credit to you.When you are at the NOX- Dine in the Dark property, we use closed circuit television and other security systems to monitor other public or sensitive areas of our property for safety and security. Video surveillance cameras are used to protect us, our guests, and our employees.  We monitor our surveillance cameras, and may share surveillance footage with law enforcement and/or regulatory authorities.When you complete an employment application, we may collect your name or aliases, current and previous, mailing address information, current and previous, email address, phone number, date of birth, employment history, credit history, education, training, and skills, including licenses and certificates, convictions for felonies or misdemeanors, proof of eligibility to work in Singapore, military service, and any other information provided in your employment application form.Other Sources of Data Other parties may provide your information to us so that we can provide products and services and use your information for purposes listed in the How We May Use Your Information section.  Some situations of such data sharing are set out below.Vendors, Suppliers, and Others Doing Business with Us:  We have strict rules in place to comply with the laws that apply to us.  Before we do business with a third party, we take reasonable steps to make sure that they will prudently protect the information we share with each other, including your personal data they may collect or receive.Third Parties Authorized By You:  When someone else arranges for you to interact with our properties, they may provide us information so that we can provide you with services during your visit.  For example, when your employer or a travel agent arranges for you to dine at our property, they may provide us with the information listed above so that we can provide you with products and services.

How We May Use Your Information

Your privacy is important to us.  We collect and use or disclose information we believe is necessary to our business, and to provide you with the products, services, and experiences you expect when you interact with us.  When we collect and use your information, we take your privacy and security very seriously.We collect personal data to deliver superior quality of service.  We will use the information you provide to us for the purpose you provided it to us (e.g., to make a reservation, pay for a service etc.), which is stated when information is collected.  We may also use your information in other ways for our business purposes and to provide you with the products, services, and experiences you request and expect from us, including but not limited to the following purposes:

  • To fully respond to your questions, requests, or communications; To verify your identity;
  • To process reservations and/or requests for information or services;
  • To provide you with personalized content on our website and to improve the content and the navigability of our website;
  • To check if you qualify for certain any NOX’s’ offers or services (e.g., special events, promotional offers, etc.) and to process payment and billing for products and services To improve and personalize the guest experience for you and others;
  • To develop new NOX’s products and services;
  • To audit, research and conduct analysis in order to maintain and improve our services and protect our guests and patrons;
  • To conduct statistical or demographic analysis, marketing and promotions planning and execution, market research and analysis, customer satisfaction and quality assurance surveys;
  • To consider your job application;
  • To ensure the technical functioning and security of our network;
  • To take steps to ensure and monitor safety and security and protection of your personal data, including working with third parties to help protect your information;
  • To comply with applicable laws and regulations, court orders or other legal processes or other legal requirements of any governmental authorities, and to assist our contracting parties’ to comply with the same;
  • To defend and protect the rights or property of NOX, its employees, and its guests and patrons; and/or
  • To facilitate a change in the business structure or ownership of NOX or its assets, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of NOX’s business, assets, or stock, including any bankruptcy or similar proceedings
  • To respond to exceptional circumstances, such as a national emergency, security concern, or other situation in which NOX deems disclosure of your information as prudent.

Who We Share Information With

We may share information about you to the third parties (whether located within or outside of Singapore) as indicated below for the purposes set out in the How We May Use Your Information section.

  • Our NOX’s affiliates;
  • NOX’s Agents and Service Providers who help us to provide some of our products and services or organize events (e.g., maintenance, IT and telecommunications support, website hosting and operations, distribution of newsletters and marketing materials, analysis, audit, payments, insurance, promotions, marketing, development, credit, reservations, security, to operate any of our businesses or our website).  For example, from time to time we may run promotions or marketing efforts, such as contests, sweepstakes, and/or giveaways with third parties.  If you choose to participate in any such promotions, then any personal data you provide in order to participate may be shared with those third parties and be subject to their privacy policies.  Unless we tell you differently or as described elsewhere in this Privacy Policy, our agents are expected not to have the right to use your information beyond what is needed to assist us;
  • Governmental authorities, regulatory agencies, statutory boards, government officials, law enforcement authorities, industry associations, legal process participants such as our legal advisers, courts, or other alternative dispute forums; and/or
  • Any third party in connection with any proposed or actual changes in our business structure or ownership, for example, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of NOX’s business, assets, or stock (including any bankruptcy or similar proceedings).

Sale of Information: In the future, we may sell some or all of our assets.  In such transactions, customer information is generally one of the transferred business assets.  In the event of a sale of any of NOX’s assets including customer information, we will require the buyers to honour our Privacy Policy or provide you with notice and an option to limit sharing of your information.Note on third party websites – Our website may contain links to third party websites, which are not controlled by us and which are not covered by this Privacy Policy.  You are responsible for reviewing the privacy policies of all such third parties, and we recommend that you read those policies very carefully before disclosing your personal data to any third party, whether directly or indirectly.

How We Protect Your Personal Data

We strive to take appropriate security measures to help safeguard your personal data from unauthorized access and disclosure.  For example, only authorized employees are allowed to access personal data, and they may only access it for permitted business functions.  We also use technology to protect your information, including encrypting sensitive personal data that is transferred to or from our systems and using firewalls to help prevent unauthorized persons from accessing information.  If you have an online account with us, your account is also protected by a password for your privacy and security, and you must prevent unauthorized access to your account and personal data by selecting and protecting your password appropriately, limiting access to your devices, and by signing off after you have finished accessing your account.While we cannot guarantee that loss, misuse, or alteration of information will never occur, we use reasonable efforts to prevent it.  Please keep in mind that no method of storage or transmission over the Internet is completely secure, so your use of our products and services and provision of information to us is at your own risk.Please be aware that our websites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our websites are not covered by this Privacy Policy. We are not responsible for the privacy policies of websites to which our website links. If you provide any information to such third parties, different rules regarding the collection and use of your personal data may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them.

Your Choices Regarding Your Information

To Withdraw Consent or Object:  You may request for us to cease to process your personal data at any time for any purpose(s) by email us at Alternatively, if you have provided us with your email address and you would like to stop receiving marketing emails from us, you may click on the unsubscribe link at the bottom of any of our email communications.  Please note that if you withdraw or decline your consent for a limited purpose, such as for marketing or a specific category of marketing, we may still contact you or use your information for other purposes for which you have not withdrawn your consent and such personal data may still be shared, as permitted under the PDPA and other applicable law.

Changes to this Privacy Policy

We reserve the right to modify or change this Privacy Policy at any time. The Effective Date, as stated above, indicates the last time this policy was materially revised. When we make a material change to this Privacy Policy, we will inform you by posting a prominent notice on the home page of our website or changing the date on this page noting when the Privacy Policy was last updated. We encourage you to review this page periodically to understand our policy regarding the collection and use of your personal data.Your continued use of our website and acceptance of our services at NOX- Dine in the Dark after any changes to this Privacy Policy constitutes your consent to any such changes, to the extent such consent is not otherwise provided.